Refund Policy

Spice Up Foods issues a full refund only for a verified damaged-product claim, or a verified missing or wrong item claim. In all other cases, a refund is either subject to the deductions below or not available, as set out in this policy.

Refund Eligibility: Damaged Products

To request a refund for a damaged product, the customer must contact us at yourmeal@spiceupfood.in within 48 hours of delivery.

The customer must provide:

• Clear photographs or videos of the damaged product
• Clear photographs or videos of the outer packaging, including the shipping label
• Order details

An uncut parcel-opening (unboxing) video is strongly recommended for all claims, as it helps us resolve your claim faster.

Spice Up Foods will review the evidence and may ask for additional information if required.

Missing or Wrong Item Claims

If an item is missing from your order, or you have received a wrong item, contact us at yourmeal@spiceupfood.in within 48 hours of delivery.

For missing or wrong item claims, the following evidence is mandatory:

• A single, uncut parcel-opening (unboxing) video. The recording must start before the parcel is opened, clearly showing the sealed outer packaging, intact tape, and shipping label, and must continue without any pause, cut, or edit until all contents of the parcel are laid out and visible
• Clear photographs of the shipping label and all items received
• Order details

Every order is checked and weighed at dispatch. Missing or wrong item claims are verified against our packing and dispatch-weight records along with the unboxing video.

Claims without an uncut unboxing video cannot be accepted, as the contents of a parcel cannot be verified once it has been opened off camera.

Once a missing or wrong item claim is verified, Spice Up Foods will, at its discretion, either reship the correct or missing item at no cost, or refund the value of that item to the original payment method.

Refund Approval

A refund will be approved only after Spice Up Foods verifies that the product was received in a damaged condition, or that an item was missing or incorrect, as per the evidence requirements above.

If required, the customer may be asked to return the damaged or wrong product for inspection. The customer must preserve the product and packaging until the claim is resolved.

If the product received back is found to be inconsistent with the issue reported, or if the claim cannot be verified, the refund request may be declined.

Refunds on Request (With Deductions)

If you wish to cancel a dispatched order and request a refund for any reason not covered above, including a delay in delivery, contact us at yourmeal@spiceupfood.in. The order must be returned to us, and the following will be deducted from the refund amount:

• Two-way courier charges of ₹198 (₹99 forward + ₹99 return)
• 30% of the order value

Orders Placed for Travel

If you leave for your trip before your order is delivered, the order is non-refundable.

Delivery Timelines

We dispatch every order within 24 hours of confirmation. Once your order is handed over to the courier, the delivery timeline is in the courier partner's hands. Delivery may take 1 to 2 days beyond the estimated delivery time. We will do our best to coordinate with the courier for faster delivery, but we cannot guarantee courier timelines. Please see our Shipping Policy for full details.

A delivery delay does not qualify for a full refund. If you still wish to cancel, the deductions under Refunds on Request apply. (Shipments confirmed lost in transit are handled separately. Please contact us.)

Refund Processing

Once a refund is approved, it will be processed to the original payment method within 7 to 10 business days from the date of approval.

Refund timelines may also depend on the customer's bank, payment gateway, or card issuer.

No Refunds in the Following Cases

Refunds will not be issued for:

• Dissatisfaction with taste or flavour
• Incorrect preparation
• Failure to follow preparation instructions
• Orders where the customer left for travel before the order was delivered
• Delay caused by incorrect address or customer unavailability
• Products that have been opened, consumed, mishandled, or stored incorrectly after delivery
• Damaged, missing, or wrong item claims raised after 48 hours of delivery
• Claims without proper photo or video evidence
• Missing or wrong item claims without a single, uncut parcel-opening (unboxing) video as described above
• Claims where the unboxing video is edited, paused, cut, or does not show the sealed parcel and shipping label before opening