Refund Policy

Spice Up Foods issues refunds only in the case of products received by the customer in a damaged condition, or where an item is missing or incorrect in the delivered order, subject to verification by our team.

Refund Eligibility — Damaged Products

To request a refund for a damaged product, the customer must contact us at yourmeal@spiceupfood.in within 48 hours of delivery.

The customer must provide:

• Clear photographs or videos of the damaged product
• Clear photographs or videos of the outer packaging, including the shipping label
• Order details

An uncut parcel-opening (unboxing) video is strongly recommended for all claims, as it helps us resolve your claim faster.

Spice Up Foods will review the evidence and may ask for additional information if required.

Missing or Wrong Item Claims

If an item is missing from your order, or you have received a wrong item, contact us at yourmeal@spiceupfood.in within 48 hours of delivery.

For missing or wrong item claims, the following evidence is mandatory:

• A single, uncut parcel-opening (unboxing) video — the recording must start before the parcel is opened, clearly showing the sealed outer packaging, intact tape, and shipping label, and must continue without any pause, cut, or edit until all contents of the parcel are laid out and visible
• Clear photographs of the shipping label and all items received
• Order details

Every order is checked and weighed at dispatch. Missing or wrong item claims are verified against our packing and dispatch-weight records along with the unboxing video.

Claims without an uncut unboxing video cannot be accepted, as the contents of a parcel cannot be verified once it has been opened off camera.

Once a missing or wrong item claim is verified, Spice Up Foods will, at its discretion, either reship the correct or missing item at no cost, or refund the value of that item to the original payment method.

Refund Approval

A refund will be approved only after Spice Up Foods verifies that the product was received in a damaged condition, or that an item was missing or incorrect, as per the evidence requirements above.

If required, the customer may be asked to return the damaged or wrong product for inspection. The customer must preserve the product and packaging until the claim is resolved.

If the product received back is found to be inconsistent with the issue reported, or if the claim cannot be verified, the refund request may be declined.

Refund Processing

Once a claim is approved, the refund will be processed to the original payment method within 7–10 business days from the date of approval.

Refund timelines may also depend on the customer's bank, payment gateway, or card issuer.

Delivery Delays Are Not Refundable

We dispatch every order within 24 hours of confirmation. Once your order is handed over to the courier, the delivery timeline is in the courier partner's hands. We will do our best to coordinate with them for faster delivery, but we cannot guarantee courier timelines, and delivery delays are not eligible for refunds or cancellations. Please see our Shipping Policy for full details. (Shipments confirmed lost in transit are handled separately — please contact us.)

No Refunds in the Following Cases

Refunds will not be issued for:

• Dissatisfaction with taste or flavour
• Change of mind
• Incorrect preparation
• Failure to follow preparation instructions
• Delay in delivery once the order has been dispatched, as delivery timelines are managed by our courier partners
• Cancellation requested after the order has been dispatched
• Delay caused by incorrect address or customer unavailability
• Products that have been opened, consumed, mishandled, or stored incorrectly after delivery
• Claims raised after 48 hours of delivery
• Claims without proper photo or video evidence
• Missing or wrong item claims without a single, uncut parcel-opening (unboxing) video as described above
• Claims where the unboxing video is edited, paused, cut, or does not show the sealed parcel and shipping label before opening