Return Policy

Thank you for shopping with Spice Up Foods. Please read our return policy carefully before placing your order.

No Exchanges

Due to the nature of our food products, we do not accept exchanges. A dispatched order can be returned only as set out below.

Returns on Request (With Deductions)

If you wish to cancel a dispatched order and return it for a refund, including in case of a delay in delivery, contact us at yourmeal@spiceupfood.in. The following will be deducted from the refund amount:

• Two-way courier charges of ₹198 (₹99 forward + ₹99 return)
• 30% of the order value

Orders Placed for Travel

If you leave for your trip before your order is delivered, the order is non-refundable.

Not Eligible for Return

Products cannot be returned for reasons including, but not limited to:

• Taste or flavour preference
• Incorrect preparation by the customer
• Failure to follow the preparation instructions printed on the product packaging
• Products that have been opened, consumed, mishandled, or stored incorrectly after delivery
• Orders where the customer left for travel before the order was delivered

Damaged Product Exception

If you receive a product in a damaged condition, please contact us at yourmeal@spiceupfood.in within 48 hours of delivery with clear photographs or videos of the damaged product and packaging.

Our team will review the claim and may request additional information or ask for the product to be returned for inspection.

If the returned product is found to be inconsistent with the damage reported, or if the claim cannot be verified, the return request may be declined.